Our Work
Real projects, real results. Case studies from our recent work.
Client Type
B2B SaaS company serving mid-market enterprises
Problem
The client's support team was overwhelmed with repetitive customer inquiries. Response times were slow, customer satisfaction was declining, and support costs were increasing. They needed a scalable solution that could handle common questions while routing complex issues to human agents.
Solution
We built an AI-powered support platform that integrates with their existing CRM and knowledge base. The system uses natural language processing to understand customer inquiries, provides instant answers to common questions, and intelligently routes complex issues to the appropriate support agent.
Outcome
- Reduced average response times
- Handled high volumes of conversations monthly
- Resolved common inquiries automatically
- Improved customer satisfaction
Client Type
Professional services firm managing operations across multiple locations
Problem
The client was using a combination of spreadsheets, email, and legacy software to manage their operations. This resulted in data silos, manual errors, and inefficient workflows. They needed a unified platform that could handle three distinct user roles with different permissions and interfaces.
Solution
We designed and built a role-based web platform with tailored interfaces for each user type. Administrators can manage users and view analytics, managers can oversee operations and approve requests, and field staff can access mobile-optimized tools for their daily tasks.
Outcome
- Active users across multiple roles
- 70% reduction in manual data entry
- Real-time visibility across all locations
- Automated reporting that reduces manual effort
Client Type
Consumer-focused startup in the productivity space
Problem
The client had a web application but needed a mobile presence to compete in their market. Users were requesting offline access and push notifications. The mobile web experience was poor, and they were losing potential customers to competitors with native apps.
Solution
We built native iOS and Android applications with offline-first architecture. The apps sync seamlessly with the web platform, include push notifications for important updates, and provide a smooth, native user experience with optimistic UI updates for instant feedback.
Outcome
- Strong download growth after launch
- High average rating in app stores
- Increased mobile-first engagement
- Reliable data sync with offline support